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FAQ

  • Q What is your Minimum Order Quantity (MOQ) for high-quality porcelain tiles?

    A Unlike traditional factories that require a large volume per design, we offer an ultra-flexible Low MOQ policy.
    For our in-stock porcelain tiles, the MOQ can be as low as 1 pallet (or approx. 50-100 sqm) per item.
    This allows distributors and contractors to test the market or complete smaller premium projects without heavy inventory pressure.
  • Q Do you keep regular stock? What is the lead time for stocking items?

    A

    Yes, "Ready to Ship" stocking is one of our core advantages. We maintain a constant inventory of our top-selling premium porcelain tiles in our warehouse.

    • For in-stock items: Loading and dispatch can be arranged within 3–7 days after order confirmation.

    • For custom/out-of-stock orders: The production lead time is typically 25–30 days.

  • Q Can I mix different porcelain tile designs in one 20GP container?

    A Absolutely. Since we maintain a robust stocking program with low MOQs, you can easily mix multiple designs, colors, and finishes (e.g., marble look, matte, rustic) within a single 20GP container. This is ideal for building material importers looking to offer a diverse product portfolio.
  • Q How do you define and guarantee "High Quality" in your porcelain tiles?

    A

    Our high-quality standard is backed by fully automated production lines, premium raw materials, and strict QA/QC independent auditing. Our tiles feature:

    • Ultra-low water absorption: $\le 0.1\%$ (significantly lower than the international standard of $0.5\%$), ensuring excellent frost and stain resistance.

    • High breaking strength: Designed for high-traffic environments, ensuring long-term durability without cracking.

    • Flatness & Precise Rectification: Perfectly straight edges with minimal tolerance ($\pm 0.5\text{mm}$), allowing for seamless, narrow-joint installations  

  • Q What quality certifications do your porcelain tiles carry for international markets?

    A Our manufacturing processes and products are fully compliant with international benchmarks. We provide full technical data sheets and certifications, including CE marks, ISO 9001, and third-party laboratory test reports covering chemical resistance, load capacity, and anti-slip ratings.
  • Q What slip resistance ratings do your matte and textured porcelain tiles hav

    A

    We specialize in safety flooring and offer porcelain tiles with verified P3 and P4 slip resistance ratings (tested under the Pendulum friction test method, compliant with Australian Standards AS 4586 / AS 4662).

    • P3 Rating: Perfect for indoor commercial spaces, public foyers, and residential wet areas (bathrooms, kitchens).

    • P4 Rating: Ideal for outdoor walkways, commercial kitchens, swimming pool surrounds, and areas exposed to higher slip risks.

  • Q How do you ensure zero breakage during ocean freight and heavy handling?

    A Porcelain is heavy and fragile, so our packaging is over-engineered for international shipping. We use strong, export-standard cartons with corner protectors, tightly strapped onto reinforced, fumigated wooden pallets. Every container is securely braced and choked to prevent shifting during transit, ensuring safe arrival at global ports (such as Ashdod, Manila, Sydney, or Callao).
  • Q Do your P3/P4 anti-slip tiles sacrifice aesthetics or cleanability?

    A Not at all. Utilizing advanced glaze-firing technology, our P3/P4 rating porcelain tiles achieve superior slip resistance while maintaining a smooth-to-the-touch matte texture. The surface does not trap dirt, making it just as easy to clean and maintain as standard matte tiles.
  • Q Can I visit your factory?

    A Yes, you are welcome to visit our factory in Foshan, China. We can help arrange transportation and accommodation.
  • Q How can I verify your tile quality before placing a bulk order?

    A We offer free sample architectural kits for verified B2B buyers, developers, and architects. You only need to cover the express courier cost, which will be fully refunded upon your first official container order.
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